TRADESHOWPLUS POLICIES

SHIPPING, RETURNS & WARRANTY

Trade show industry standard shipping, return and warranty policies.

SHIPPING POLICY

TradeShowPlus uses UPS and FedEx for order shipments. A street address is required on all product shipments; we cannot deliver orders to P.O. boxes. Clients ordering online can choose from shipping methods provided. We will allow for customers to ship on their shipper accounts. A credit card will be required to secure payment for shipping on client carrier accounts. Please contact customer service for details.

Product shipment time is calculated in addition to proofs and production time. Please enter your in-hand deadline when placing your order. Customers with firm event dates must indicate those dates when ordering online. Custom orders involving original artwork often require expedited shipping to meet client in-hand dates. If additional shipping expenses are required to meet client deadlines, customer service will notify the customer prior to making any changes to their order. No credit card charges will be made without the express permission of the client. TradeShowPlus reserves the right to change carriers at is sole discretion.

Product damage that occurs during shipping is a ‘non-warranty issue’ and claims must be reported to our customer service department within three business days of receipt. Carriers will not settle damage claims initiated after this period. Customers that delay damage reporting will forfeit their right to replacement. When submitting a shipping damage claim, we may require digital photos to document the damage to the shipping container or product. Please be sure to sign for packages as “damaged”. Carriers reserve the right to inspect damages prior to settling a claim. All returns require an RMA number which will be assigned along with the proper return shipping address. Upon authorization to return the damaged product, all returns must be delivered to the assigned delivery address within 14 days.

Please verify items shipped against the packing list immediately upon receiving your shipments to ensure accuracy. If you suspect that the delivery is incorrect or missing parts, please contact our customer service department immediately.

TradeShowPlus is event-date-driven. We institute quality and production controls to ensure orders are produced and shipped on time. Unfortunately, we have no control over delivery of orders once they leave our production facilities. Once an order is picked up, the responsibility for timely delivery falls on the carrier. TradeShowPlus will not be held liable for missed event dates due to carrier delay issues.

RETURN POLICY

Should you need to return a product due to order cancellation or any other reason not covered by our warranty, we reserve the right to carry out a full inspection of the product before accepting the return. All returns of this nature are subject to a 25% restocking fee. Customers returning items will not receive a refund on original outgoing shipment costs. Return shipping costs will be the responsibility of the customer. Unwanted returns will not be accepted more than 30 days after the shipping date of the original product.

TradeShowPlus will not accept the return of used products, custom-made products, or custom graphics. Customers returning product must use a trackable shipping service and purchase shipping insurance. We cannot guarantee that your carrier will deliver your return. Product lost or damaged during return shipping is the responsibility of the customer.

Product damage that occurs during shipping is a ‘non-warranty issue’ and claims must be reported to our customer service department within three business days of receipt. Carriers will not settle damage claims initiated after this period. Customers that delay damage reporting will forfeit their right to replacement. When submitting a shipping damage claim, we may require digital photos to document the damage to the shipping container or product. Please be sure to sign for packages as “damaged”. Carriers reserve the right to inspect damages prior to settling a claim. All returns require an RMA number which will be assigned along with the proper return shipping address. Upon authorization to return the damaged product, all returns must be delivered to the assigned delivery address within 14 days.

Cancellation of custom manufactured or imprinted products may accrue costs associated with the order up to the time of cancellation. The customer is responsible for these costs which can include, but are not limited to, labor, materials and custom imprinting.

WARRANTY POLICY

TradeShowPlus guarantees the quality and function of its products when used in the correct manner as illustrated on each product’s accompanying user instruction sheet. This covers general “wear and tear” and guarantees repair or replacement when product failure is due to defects in manufacturing.

The warranty period is specific to the product ordered. See product order pages on our website for specific warranty information for each product. TradeShowPlus provides a one-year limited warranty on all indoor inkjet, dye-sub fabrics graphics; six-month limited warranty on indoor laminated inkjet graphics; and a three-month limited warranty on inkjet, dye-sub fabrics when used outdoors. This warranty covers “tunneling, de-laminating, and general color fading”.

Problem with a product within its given warranty period must be reported to our customer service department. The customer will be asked standard questions to determine the nature of the product failure and the appropriate response. Photographs will be required to show the extent of the problem. New product may be issued, or we will request the return of the item for inspection. Cost for shipping product in for inspection or repairs will be that of the customer. If upon inspection it is found that product failure is not covered by the warranty the customer will be contacted with repair costs. Return shipping charges will be paid by the customer. Upon authorization to return a problem product, all returns must be made to TradeShowPlus within 14 days of return of merchandise authorization.

Customers have three business days after your delivery acceptance to report any damage that may have occurred during the shipping process. If no shipping damage is reported during this initial three-day time period, all future reports or complaints will be treated as warranty claims and will be subject to the terms and conditions of our standard warranty.

Warranty does not cover damage or product failure due to incorrect use, mistreatment, failure to follow provided user instructions sheets, destruction, loss, theft, unauthorized alteration, vandalism or natural disasters. In case of a warranty dispute, TradeShowPlus reserves the right of final decision on the nature and cause of damage and the fair and applicable warranty response.