ANSWERS TO FREQUENTLY ASKED QUESTIONS
Our Las Vegas showroom is currently closed to visitors due to Covid-19. We hope to have it open to the public soon.
As a top distributor we have access to factory showrooms across the United States. Showroom locations are dependent on the product you are looking to purchase. Please reach out to our customer service department for detail.
Custom product production times very depending on the product. Production times are located on each products order page on our website. Production time does not include the time required for you to approve art proofs or ship time.
After an order is place and art files are uploaded allow up to 24 hours to receive e-proofs for approval. Once approved the production process starts. It is critical customers use our product art templates and follow our artwork guidelines. Not doing so will cause proofing and production delays.
Please let customer service know if your order is time critical. Your orders ship method might have to be changed based on when art proofs are approved. We cannot print an order without correctly submitted and approved artwork. Customer service will work with you to choose the correct ship method based on your event needs.
Of course! A full 70% of our orders are rush in nature. We understand many trade show decisions are made last minute. We are equipped to handle virtually any rush order within reason. Rush production may accrue extra production and expedited shipping costs. Please reach out to customer service for details.
Have have a question? Call 800-419-3561
Live Chat is also available for your convenience. Office hours are Monday thru Friday from 09:00 AM to 5:00 PM PT
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Do you have questions about your recent order? Send us a message and we’ll get back in touch during normal business hours.